A real person reads this mailbox and will write back.
If you are writing about a problem with your account, it helps enormously if you include the email address you signed up with and roughly when the trouble started. Please do not send us your password — we will never ask for it.
First, make sure you are signed in on the same account you bought the subscription with, then fully close and reopen the app. If it still looks wrong, tap Settings → Restore Purchases. If that does not fix it, write to us — we can look up your account and put it right.
Subscriptions are billed and managed by Apple, so cancellation happens in your Apple Account settings, not in Mrs. Honeybee: open the Settings app, tap your name, then Subscriptions, and choose Mrs. Honeybee. Cancelling takes effect at the end of the period you have already paid for, and you keep access until then.
Refunds for App Store purchases are handled by Apple rather than by us, at reportaproblem.apple.com. We cannot issue refunds ourselves, but do tell us if something went wrong — we would like to know.
Have a look in your spam or junk folder first, since a first message from a new sender often lands there. If you signed in with Apple and chose Hide My Email, our mail goes to the private relay address Apple created for you, which forwards to your real inbox — check that forwarding is still switched on in your Apple Account settings. If you still have nothing, write to us from any address and we will help.
If you first created your account with an email address and password, signing in with Apple afterwards makes a separate account rather than opening your original one. We do not merge them automatically, because doing that safely is not possible when a relay address is involved. If you have ended up with two, write to us and we will sort it out.
You can delete your account at any time in Settings → Delete Account. This removes your data from our systems and cannot be undone. It does not cancel an active App Store subscription — please cancel that separately, as described above, so you are not charged again.
New stories are added every week, so the library keeps growing after you subscribe.
Love,
Mrs. Honeybee 💕